Shipping policy

Shipping Policy – Evolzenz

At Evolzenz, we believe your journey to ageless skin and hair should begin the moment you place your order. This Shipping Policy outlines how we deliver your restoration rituals safely to your doorstep. We aim to keep our process transparent and efficient, reflecting our commitment to a premium customer experience.

Shipping Regions & Costs

We currently offer Priority Shipping to the following regions:

  • United States

  • United Kingdom

  • Canada

  • Australia

  • All Over Europe

Shipping Fees:

  • Standard Orders: Shipping fees vary based on location. However, we frequently run "Free Shipping" promotions which will be clearly highlighted at checkout.

  • Note: All orders are shipped directly from our global fulfillment partners to ensure your items arrive fresh and ready for use.

Delivery Timeframes

We know you are excited to start your transformation. Here is when you can expect your package:

  • Processing Time: Your order is prepared, packed, and quality-checked within 1–3 business days after purchase. You will receive an email notification with your tracking number the moment it leaves our warehouse.

  • Transit Time: Once shipped, most orders arrive within 6–14 business days (excluding weekends and public holidays).

Please note: These are estimates. Some orders arrive sooner, while others may take slightly longer depending on local courier speeds.

Potential Delays & Customs

While we strive for speed, occasional delays can occur due to factors beyond our control:

  • Customs Inspections: International shipments may be held for routine checks.

  • Peak Seasons: Delivery networks often slow down during major holidays (Black Friday, Christmas).

  • Weather Events: Severe weather can impact transit routes.

Our Promise: If your order hasn’t arrived within 20 business days of shipment, please contact us immediately so we can locate it or issue a priority replacement.

Split Shipments

Because we offer comprehensive bundles (including hardware, serums, and accessories), your items may occasionally be sourced from different specialized facilities.

  • Don't Panic: If you receive your Showerhead but not your Serum, the rest of your order is likely just a day or two behind. You will receive separate tracking numbers for each package.

Order Tracking

You will receive a Shipping Confirmation Email containing your tracking link as soon as your order ships.

  • Tip: Smaller accessory packages may have limited tracking updates until they reach your local carrier, but rest assured they are on the way.

Lost or Damaged Packages

Your satisfaction is our priority.

  • Lost Packages: If your tracking shows no movement for an extended period or never arrives, contact our support team. We will resend your order immediately at no extra cost.

  • Damaged Items: If your box arrives crushed or your product is defective, contact us within 7 days of delivery with a photo. We will arrange a replacement instantly—no questions asked.

Notifications

You will receive two main emails from us:

  1. Order Confirmation: Sent immediately after purchase.

  2. Shipping Notification: Sent once your package is on the move (includes tracking).

    (Please check your spam folder if you don’t see these).

Contact Us

If you have any questions about your delivery, our team is here for you 24/7.

📧 Email: support@evolzenz.com

(We guarantee a response within 24 hours).

Evolzenz is a brand owned and operated by Evolzenz Ltd.